Summary
Antivirus software uses heuristic analysis as a method to detect unknown computer viruses. This method is not 100% accurate because it can sometimes mistakenly identify downloadable software, such as Atakama, as a malware or block legitimate communications between the desktop client and mobile device.
Antivirus software that do not require configuration changes:
- Bitdefender Total Security
- Malwarebytes
- Microsoft Security Essentials
- Sophos Home Edition
- Symantec Endpoint Protection Cloud
- Webroot Business Endpoint Protection
Below is list of antivirus software we've identified that will need to be configured for Atakama to function properly.
Avast/AVG
Windows
- You will need to add wss://relay.atakama.com:443 to the exception list to allow communication between the desktop client and mobile device.
- During installation you will see a pop-up notification to block "vidable.exe". Do not approve this block.
Mac
- No issues
Avira
Windows
- You will receive approval requests every time a file is added to the Atakama folder. We do not currently have a fix available.
Mac
- No issues
Kaspersky Internet Security
Windows
- The software will incorrectly detect Atakama as an application with suspicious activity. Do not add Atakama to the quarantine list when asked.
- You will receive approval requests every time a file is added to the Atakama folder. We do not currently have a fix available.
Mac
- No issues